Support Reply from Policy

Draft a response that stays within the supplied support policy.

By PromptHelp

Use [SUPPORT POLICY] to answer [CUSTOMER MESSAGE]. Write an empathetic reply that explains the applicable policy and a clear next step. Do not promise refunds, timelines or exceptions absent from the policy. List missing information and any escalation needed separately from the customer-facing reply.

How to use this prompt

Replace the bracketed inputs, paste the instructions into the selected AI service and review its response. Supply the notes or documents requested by the template.