Support Ticket Team Alert JSON Brief

Route a support ticket to a team channel with useful context. Customize a structured brief.

By PromptHelp

{
  "brief_type": "automation_planning_brief",
  "request": "Draft a Zap triggered by a new ticket in [HELPDESK APP]. Continue only when priority is high and status is open. Send a message to [TEAM CHANNEL APP] containing ticket ID, short subject, assigned owner and ticket link. Do not include the customer message body. Deduplicate by ticket ID. Show a sample and keep it unpublished until I check the channel and mappings.",
  "trigger": {
    "app": "[HELPDESK APP]",
    "event": "new ticket"
  },
  "filter": "high priority and open",
  "destination": "[TEAM CHANNEL APP]",
  "message_fields": [
    "ticket_id",
    "subject",
    "owner",
    "link"
  ],
  "test_cases": [
    "high priority open",
    "low priority",
    "duplicate ticket"
  ],
  "publish_after_review": false
}

How to use this prompt

This JSON documents your automation request; it is not an importable Zap or API payload. Replace the example values and copy the "request" value into Zapier Copilot. Review app connections, mappings and test results before publishing.