Support Ticket Router

Classify support requests by topic, urgency, sentiment, and responsible team.

Classify each support request and return a valid JSON array. Each object must include ticket_id, category, subcategory, urgency, sentiment, assigned_team, summary, response_needed, and escalation_reason.

How to use this prompt

Replace any bracketed inputs with your details. Copy the prompt into a compatible AI service, supply the source material it needs, and review the response before using it.