Support Reply from Policy JSON Brief

Draft a response that stays within the supplied support policy. Customize a structured brief.

By PromptHelp

{
  "task": "Support Reply from Policy",
  "instructions": "Use [SUPPORT POLICY] to answer [CUSTOMER MESSAGE]. Write an empathetic reply that explains the applicable policy and a clear next step. Do not promise refunds, timelines or exceptions absent from the policy. List missing information and any escalation needed separately from the customer-facing reply.",
  "inputs": {
    "policy": "[SUPPORT POLICY]",
    "message": "[CUSTOMER MESSAGE]",
    "sections": [
      "reply",
      "missing_information",
      "escalation"
    ]
  },
  "output_format": "JSON",
  "rules": [
    "Use only the supplied material for factual claims.",
    "Mark missing information explicitly; do not invent names, dates, figures or sources.",
    "Return valid JSON with the requested sections."
  ]
}

How to use this prompt

Replace the bracketed values in this JSON task brief, then paste it into the selected chat service along with the requested source material. Check the returned JSON and its claims before using it.