Support Ticket Resolution Loop
Classify, answer, verify, and escalate customer issues with a defined human checkpoint.
Customer SupportIntermediateChatGPT · Claude · Gemini
Goal
Resolve a ticket accurately without unnecessary escalation.
Trigger
A new customer-support ticket is received.
Steps
Classify → retrieve policy → draft response → verify facts → send or escalate.
Verification
The response addresses the question and uses only approved policy information.
Stop condition
Customer issue resolved or escalated to the correct human owner.
How to use this loop
Use the goal and steps to plan your workflow. Check the result at each verification point, respect the stop condition and obtain the specified human approval before acting.
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